This mobile app brings the power of Floot to your fingertips and allows you to manage customer communication wherever you go. It is designed to work in conjunction with our web application to utilize the following features:
• Surveys: Create custom surveys and questionnaires to measure your customers experience.
• Campaigns: Automate your communication while maintaining the one-on-one experience customers need.
• Manage Customer Complaints: Find pain points within your customer journey, identify root causes and develop action plans to resolve problems.
• Communication: Two-way messaging app makes it easy for you to communicate with your customers in real time... on an individual basis, or in bulk. You can even schedule messages to deliver on a future day and time.
• Keywords: Create custom auto-responders to instantly capture new customer data and never lose track of new contacts again.
• Marketing: Text your customers personalized coupons, special discounts, and offers.
• Call Forwarding: Re-direct incoming phone calls to a number of your choice (just in case someone tries to call your business texting line).